Two decades of experience spanning network infrastructure, enterprise technology delivery, vendor governance, process excellence, and global program leadership — bridging Operations, IT, Infrastructure, and business stakeholders.
End-to-end governance across supplier onboarding, transition, performance management, and offboarding — including a large-scale global support delivery transition completed on time with a reusable playbook now used as the organizational standard.
Direct leadership of distributed FTE and supplier-managed teams, driving performance, coaching, and consistent service delivery across geographies. Supporting broader multilingual global operations organizations of 400+ personnel across EMEA, APAC, and the Americas.
Design and rollout of standardized operational frameworks aligned to COPC® and ISO 9001 principles, improving consistency, audit readiness, and change adoption across global teams.
Leading complex multi-stakeholder Program & Project Management initiatives spanning technology, operations, and supplier ecosystems, with governance structures supporting scope, schedule, risk, quality, executive reporting, and strategic decision-making.
Built on an early career in network infrastructure, security, and enterprise technology delivery, complemented by governance of enterprise platforms and collaboration tools including VMware, Jira, Confluence, Trello, Salesforce (CRM, since 2015), ServiceNow, Active Directory, and identity/access technologies such as Okta, SSL VPN, IPSec VPN, and Cisco, Genesys, Avaya VoIP telephony solutions.
Building trust and alignment across Operations, IT, Security, Procurement, HR, and executive leadership — running governance forums that keep distributed teams accountable and on schedule with structured decision-making.
Applying AI tools (Gemini, ChatGPT, Claude, Rovo AI, NotebookLM, Glean) to retrospectives, reporting, and enablement content; completing ISO 42001 (AI Management Systems) certification, expected by end of 2026, aligned to the EU AI Act's deployer obligations (data quality monitoring, staff training, continuous oversight) in force since August 2026. Also building hands-on Git/GitHub experience through personal AI-assisted projects, including the code and content pipeline behind this site.
Direct leadership scope and the broader global operating ecosystem supported, distinct figures shown separately below.