Senior Leader with over two decades of experience building and scaling global customer support and service delivery operations — the teams, outsourced vendors, processes, and governance — across SaaS and technology organizations including Docusign, Citrix, Dell SonicWALL, Global Payments, and Ericsson.

Proven track record consolidating vendor ecosystems, running large-scale operational transformations, and leading multilingual global organizations of 400+ personnel across EMEA, APAC, and the Americas in five languages — including consolidating five service lines onto one strategic supplier for an eight-figure annual outsourced operations program, and holding service at 93% through a high-risk Cairo-to-Budapest transition.

Now focused on where AI fits into service delivery — what it handles, what stays human, and how it's governed so it saves money rather than quietly costing more. Mid-way through ISO 42001 (AI Management Systems) certification, expected by end of 2026, directly relevant to the EU AI Act's deployer obligations now in force across Europe.

Built on an early career in network infrastructure engineering, security, and enterprise technology delivery across telecom and technology environments, bringing a strong technical foundation to operational leadership and AI-era governance.

COPC® Certified in outsourced operations standards and professionally trained in Change Management (UCD, Distinction), bringing a structured, data-driven approach to operational transformation and organizational change. Fluent in Italian and English.