What I'm Learning, Leading and Building
Practical thinking on operations, governance, and AI, grounded in real work and honest about what I don't know. Written here first, in full.
From One HTML Page to a Platform: What Building My Website with AI Taught Me
My personal website portfolio began as one HTML page and a contact form. Building it with AI taught me to ask much better questions long before asking for any code at all.
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Not Every Vulnerability Is Yours to Fix: A Real-World Lesson in Using AI
Two critical PHP flaws landed and I wondered what to fix on my own site. With an AI assistant, I learned the fix belonged to my hosting provider, not my code.
The Rulebook and the Engine: How the EU AI Act and ISO 42001 Work Together
The EU AI Act sets binding legal requirements. ISO 42001 provides a management-system framework for governing AI risks and opportunities. Together, they can form a practical governance foundation for organizations operating under the Act.
The Theatre of IT: What ITSM and ITIL Actually Are (And Why Confusing Them Costs You Credibility)
Every company does ITSM whether they know it or not. ITIL is optional. Here's the difference explained through a theatre production.
Leadership & Planning: Why Operations Leaders Need to Get It Right
Many contact centers manage metrics daily but strategy less frequently. COPC's Leadership & Planning pillar connects strategic direction with disciplined operational management.
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